Chargifi
Bringing wireless charging to venues
Designing a workflow process and installation app to increase operational efficiency
Chargifi
Bringing
wireless charging to venues
Designing a workflow process and installation app to increase operational efficiency
Chargifi
Bringing wireless charging to venues
Chargifi
Bringing wireless
charging to venues
Designing a workflow process and installation app to
increase operational efficiency
Chargifi
Bringing wireless charging to venues
Business Objective
Give service providers and venue managers the ability
to add wireless charging to venues quickly and efficiently.
Business Objective
Give service providers and venue managers the ability to add wireless charging to venues quickly and efficiently.
Business Objective
Give service providers and venue managers the ability to add wireless charging
to venues quickly
and efficiently.
Market Opportunity
We are doing more with our mobile devices than ever before, and battery innovation has stalled. People need a convenient place to charge their devices.
Retail, entertainment, hospitality venues want to provide their customers with power amenities beyond simple electrical sockets that are cost-effective and easy to use.
Initial Learnings from Customers
- 70% of consumers charge their mobile devices at least once per day.
- 83% of people would use public charging services if it was easily available
- 2.07 average number of devices per hotel guest 77% of hotel guests think a public charging service would improve their overall experience
- 86% of restaurant goers said they would increase the amount of time they spend at the venue
- Starbucks have confirmed that wireless charging has boosted sales
Existing Installation Challenges
18 minutes = Installation time per charging spot
- $240 = Cost to install per charging spot
(excl. hardware costs) - Installers lack the training to properly troubleshoot
if necessary - Installers do not have a method of configuring and troubleshooting during installation
- Chargifi's Operations Staff must be present at all installations (cost of this is unavailable)
Discovering the Needs of Installers
A lot of the feedback coming from installers reinforced Chargifi's existing installation challenges displayed earlier. Interviews were very helpful in understanding not just what they needed, but emphasized their time management and efficiency. Below are a couple key points taken from the 10 interviews gathered from exisitng service partners.
Discovering the Needs of Installers
A lot of the feedback coming from installers reinforced Chargifi's existing installation challenges displayed earlier. Interviews were very helpful in understanding not just what they needed, but emphasized their time management and efficiency. Below
are a couple key points taken from the 10 interviews gathered from exisitng
service partners.
Discovering the Needs of Installers
A lot of the feedback coming from installers reinforced Chargifi's existing installation challenges displayed earlier. Interviews were very helpful in understanding not
just what they needed, but emphasized their time management and efficiency. Below are a couple key points taken from the 10 interviews gathered from exisitng service partners.
Key Learnings from Installer Interviews
They expect the configuration process to work with little to no troubleshooting
Currently, there is no way for installers to understand whether they have a faulty charging unit
All the installers interviewed said there is a process in place for mapping out a venue and the order in which they install everything
There is no official process for Chargifi to onboard installers (this came up frequently)
- Most installers do not have a tech background, so forcing software into their workflow may be challenging for certain service providers
Existing Flow for an Installation
Venue site survey is performed with Chargifi operations employee for approval
↓
Pending approval, the venue customer schedules
an installation
↓
Chargifi Operations team schedules installation and creates the charging spots manually on their web platform in order for configuration to occur on day
of installation
↓
On installation day, Chargifi transports (or ships) all charging hardware and meets the service provider at
the venue for a walk through, and to mitigate any issues during installation.
What Are We Solving For?
- Cut down installation time to approx. 10 minutes per charging spot
- Reduce Chargifi's operational workload for installations to under 2 hours per installation site
- Provide a way to train service providers to perform installations
What Are We Solving For?
- Cut down installation time to approx. 10 minutes per charging spot
- Reduce Chargifi's operational workload for installations to under 2 hours per installation site
- Provide a way to train service providers to
perform installations
Finding a Way Forward
After quickly identifying friction in the whole workflow, our team organized and prioritized the key areas to focus on which were:
- Optimize the workflow from Chargifi to Customer to Installer
- Operations and UX to write a brief 'How to Install Chargifi" Guide as a foundational element to align to
- Optimize the data entry for Chargifi's web platform once installation is scheduled
- Create an Installer App that is more efficient and user friendly
Finding a Way Forward
After quickly identifying friction in the whole workflow,
our team organized and prioritized the key areas to focus
on which were:
- Optimize the workflow from Chargifi to Customer to Installer
- Operations and UX to write a brief 'How to Install Chargifi" Guide as a foundational element to align to
- Optimize the data entry for Chargifi's web platform once installation is scheduled
- Create an Installer App that is more efficient and user friendly
Finding a Way Forward
After quickly identifying friction in the whole workflow, our team
organized and prioritized the key areas to focus on which were:
- Optimize the workflow from Chargifi to Customer to Installer
- Operations and UX to write a brief 'How to Install Chargifi" Guide as
a foundational element to align to - Optimize the data entry for Chargifi's web platform once installation
is scheduled - Create an Installer App that is more efficient and user friendly
User Flows
The following covers Site Survey, Post Site Survey, and Installer App flows.
*Happy to share full user flows on request
Visuals + Interface
Standard wireless charging kit + Installer App screenshots
Key Results
Installation time reduced to 11 minutes per charging spot on average.
- Our solve for optimizing data entry was a huge time saver for our account managers, as they were able to cut down on manual errors
- The Installer App continues to be tweaked and optimized, but set forth a much improved step beyond the minimum solution. Installers were happy.
Next Steps
Enterprise WiFi connections arose
during this time as a point of friction
that Chargifi will continue to solve for.
Key Results
Installation time reduced to
11 minutes per charging spot on average.
- Our solve for optimizing data entry was a huge time saver for our account managers, as they were able to cut down on manual errors
- The Installer App continues to be tweaked and optimized, but set forth a much improved step beyond the minimum solution. Installers were happy.
Next Steps
Enterprise WiFi connections arose during this time as a point of friction that Chargifi will continue to solve for.
Key Results
Installation time reduced to
11 minutes per charging spot
on average.
- Our solve for optimizing data entry was a huge time saver for our account managers, as they were able to cut down on manual errors
- The Installer App continues to be tweaked and optimized, but set forth a much improved step beyond the minimum solution. Installers were happy.
Next Steps
Enterprise WiFi connections arose
during this time as a point of
friction that Chargifi will continue
to solve for.
Key Results
Installation time reduced to 11 minutes per charging spot
on average.
- Our solve for optimizing data entry was a huge time saver for our account managers, as they were able to cut down on manual errors
- The Installer App continues to be tweaked and optimized, but set forth a much improved step beyond the minimum solution. Installers
were happy.